This also includes LBC and Store pick-ups In event of pull-out or follow-up deliveries, the end-user shall shoulder 70% of the agreed delivery fee.Kwan Corp After Sales Team will provide a fill-up form to be fulfilled by the end-user for added information and to further address the concern.
Kwan Corporation has a designated team to cater to concerns post-purchase.
LCD monitors with less than 5 dead pixels(bright/dark) are not eligible for warranty claims unless the product offers a Zero Bright Dot (ZBD). Products with defaced or altered serial numbers and warranty stickers or any alteration, modification, repairs made by a 3 rd. Loss of personal data or transport costs. All physical damages include but are not limited to: electrical overstress (EOS) or “over-clocking”, bent pins, melted wires, circuit board cut traces, blown metal links, corrosion, due to accumulated dirt/moisture or insect/rodent urine, improper assembly, poor care, scratches, damages during transport, water damage, or damages caused by natural disasters. II. Warranty does not cover the following: After seven (7) days of purchase, if given the chance the issue still persists after BASIC TROUBLESHOOTING STEPS, Kwan Corporation will provide service center locations and their contacts details for Tier 2 level support. BASIC TROUBLESHOOTING STEPS will be performed in case any concern arises within seven (7) days of purchase. For Smartphones's warranty, please proceed to the smartphone brand’s accredited Service Center. Laptops found suffering from hardware defect within seven (7) of purchase are granted for Shop Warranty Replacement depending on the availability and subject to the terms of Section II and Section III-4.
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